Service Quality Assessment of Cellular Broadband in Pakistan

Abstract

Wireless broadband market is growing in Pakistan. With the introduction of 3G/4G in Pakistani market, a lot of activity is expected to be generated in near future. There is hardly any information available about the performance of these mobile broadband services. Mobile broadband measurements give us insight into the performance of cellular service providers. These measurements provide an assessment whether users are getting what they paid for. Service providers can assess deficiencies and improve their networks. Policy makers can make rules and investment plan in light of such measurements. In this work, we provide a framework to obtain active measurements and store results in management server. We performed a significant analysis to measure performance of each cellular broadband provider in Pakistan. We analyzed performance attained at the end user device, quality of service that users are getting and identified performance bottlenecks and possible reasons. Based on these results, we provide insights to improve 3g/4g services in Pakistan.