Live help desk an online customer support system

Abstract

The objective of our project is to implement an Online Customer Support Communication Platform for managing all online interactions so that visitors of a website can communicate with sales person /agent through their web browsers without need of any additional software required to be installed on the client side. Live chat is usually a text-based communication that happens online between a customer and a merchant. It's a kind to the instant messaging you might do with a friend through Apple's iChat or AOL's or any other Instant Messenger. Live chat extends communication opportunities between buyer and seller while maximizing the customer’s overall satisfaction with their website experience. JAVA Remote Method Invocation (RMI) technology is used to access remote database that is written using Microsoft Access. The main objectives are Call Waiting, Forwarding and Transferring, Load Balancing and TimeStamping, Emailing, File/Snapshot Transferring, Customers Continuous Feedbacks/Online Surveys, Technical Support in Sales and Marketing, Reports Generation.