Abstract:
Computers Applications are replacing human beings by performing the
tasks more efficiently in less time and with negligible error probability.
Telephony Application Programming Interface (TAPI) enables Windows
applications to share telephony devices with each other and provides a
common means of handling different media on a wide range of hardware
platforms. Automatic Answering and Appointment Scheduling Machine is
a TAPI based software that deals with answering and assigning
appointments. It assigns appointments automatically using interactive
voice messaging (IVM). The system is capable of assigning the
appointments on telephone, LAN and through the internet. The facility of
remote system configuration by the administrator through telephone is
also incorporated. The system is client-server based and clients on LAN
can view and get appointments but are not allowed to do any alteration.
The system is CLI based so all the phone numbers are stored in the
database for security and future reference. A database is maintained at the
back end that stores the phone numbers and the respective time slots
against them. The system supports multiple users through multiple input
Medias. The system has been implemented using Visual Basic 6 while
enabling TAPI components on windows XP with service pack 2. The
reports are generated using Crystal Reports 8.0 whereas the web pages
are designed by Dreamweaver MX 2004. The system is evaluated by
checking the functionality of each module with features like a user
friendly GUI, telephonic messages in both English and Urdu and CLI for
security of the system. The system was also checked and validated for
testing Voice Recording and Playing, Microsoft TAPI Compatibility with
Modem, Client-Server Application, Web Pages Links and Appointments
through Telephone.
