Telephonic Hospital Assistant

Abstract

In many hospitals, patients and visitors often suffer from situation in which the hospital receptionists are not available or unable to give critical information in appropriate time, such as availability of services, doctors or equipment. Solving this problem will save precious time, and in some cases, also aid life-threatening emergencies. Our proposed system, Telephonic Hospital Assistant, is an automatic assistant that answers telephone calls of patients/potential visitors and relays required information in Urdu language as well as make appointments with doctors. The system can be used all over Pakistan and can be integrated with hospitals that have a real-time database of doctors, services and equipment. The system will significantly cut down the time required for visitors/inquirers to get necessary information and help improve efficiency of the working of hospitals, and will remove the need for people to actually visit the hospital to get answers to their queries.