IMPACT OF EMPLOYEE ENGAGEMENT ON ORGANIZATION’S GROWTH AND PRODUCTIVITY IN TELECOM SECTOR OF PAKISTAN

Abstract

This research focuses on how employee engagement is effecting organization’s growth and productivity in Telecom sector of Pakistan. The research revolves around positive as well as negative outcomes of Employee Engagement. The elements that are considered in the study include how engagement is positively effecting the organization in terms of lower absenteeism, higher focus and motivation lower voluntary turnover, improved client service, increased customer loyalty and increased production. The elements that are considered while researching about negative impact of excess employee engagement include group think, diffusion of responsibility, illusion of invulnerability, burnout and work life imbalance.