Abstract:
In order to control and assure Quality in any Base / Regional Workshop under
taking overhauling projects, it was observed that different departments of Workshops are
not working as per latest TQM Techniques. So, a need arises to organize different
departments especially QAD as per currently used worldwide Quality standards and
TQM Techniques. Although EMER H-409 is a useful source of guidance for QC and QQ
in the Base Workshops, but it was published in late 80’s when organizations were having
less knowledge of TQM Philosophies. Due to latest developments, Inspection, Control
and Assurance have been combined by TQM, and highlights awareness among all
stakeholder of an organization (including suppliers, organizations, service providers and
users). Modern TQM philosophies are comprehensive and adopted by world leading
organizations to achieve maximum productivity and customer satisfaction.
Upon analyzing the existing EMER H-409, it is found that,
• It is based on general policy and broad guidelines for the functioning and
organizing QAD of workshops undertaking overhauling projects, which
require incorporation of current TQM Techniques.
• It prescribes adequate systems and procedures to be maintained for QC and
QA without providing adequate guideline for preparation of SOPs.
• It has centralized organizational structure with rigid lines of authority.
• Quality is mainly dependent on top management vision.
• Training on Quality is not considered as a future investment and
involvement of workforce is not motivated.
However, with the passage of time, due to emergence of TQM philosophies, all
stakeholders got involved in inspection, QC and QA, thus suggesting revision of existing
EMER in order to streamline Quality procedures and practices of Base workshop. This
will make organizational structure more flexible and focused on team work with the
perception that HR is an asset and training is not a cost but an investment. It will also
provide ways of managing the Quality in workshops at all level to achieve users’
satisfaction by involving Officers (Engineers), JCOs (Supervisors) and NCOs / Soldiers
(technicians) in a process of Continuous Quality Improvement (CQI).
