Abstract:
In this era of agility organizations are striving hard to provide their customers best
services/products, in order to increase their business. Communication within and outside
organizations is one of the ways to achieve this goal. Enterprise Resource Planning known as
ERP is one of the major information system used by organizations to improve their internal
as well as external integration with customers or vendors. On the other hand installing ERP is
one major and crucial part of it. The success of ERP implementation to obtain desired
benefits is dependent on its critical success factors commonly known as CSFs. These factors
cannot be neglected before implementing ERP in an organization; otherwise this information
system can proved to be a financial disaster as ERP is a very expensive investment for any
organization. This research is carried out to study these factors and to get an insight of how
ERP benefits can be obtained by implementing these critical success factors. This research
shows that all these factors, which are divided into five different areas, are correlated to each
other. Implementation of one factor from one area affects the other critical success factors
from the same or different area. Therefore in order to get potential benefits from ERP
according to the requirements of the organizations these critical success factors (CSFs) must
be studied, evaluated and implemented carefully.
