Abstract:
The study is to analyze and examine the impact of deploying Enterprise Resource
Planning (ERP) in Pakistan Broadcasting Corporation. It is about changing the
traditional working into more integrated one. Technology has become very essential for
the performance of organization. Now in this era of technology, it has impacted every
aspect of operations and communication of an organization. First This research
investigates the satisfaction level and problems of current paper-based legacy system in
Pakistan Broadcasting Corporation and the need to automate the processes of
departments. And then to evaluate the impact of deploying ERP the research also
investigate the motivational factors of public sector organizations of Pakistan to deploy
ERP, benefits achieved, ERP system success and problems to deploy ERP. Data
collection has been done through questionnaires which are designed for top/middle
management and staff. Finance department is the most dissatisfied department,
however there is also dissatisfaction in sub-sections of Administration and Engineering
department of Pakistan Broadcasting Corporation. The issues that have caused
dissatisfaction from paper-based legacy system are real time access of information,
dispersed data, slow decision making and accuracy. All departments have need to
automate their processes. Process Improvement, Common Platform, Data Visibility and
strategic Decision Making are most common motivations of public sector organizations
of Pakistan to deploy ERP. ERP Top/Middle Management and End User in Public Sector
Organizations of Pakistan are very satisfied with the ERP System as for the IS Success
Model (Delone and Mcleane, 1992) is concerned. However Public Sector Organizations
have experienced both tangible and intangible benefits by deploying ERP over paperbased legacy system. But Education and Training, User Resistance, Integration of Data,
Data conversion Problems and Change Management are the challenges which public
sector organization had faced to deploy ERP. So the study is ultimately to encapsulate
the idea evaluation for deployment of Enterprise Resource Planning (ERP) in Pakistan
Broadcasting Corporation.
