DEVELOPMENT OF A STRATEGIC FRAMEWORK FOR THEPROTECTION OF CUSTOMER PRIVACY IN CELLULAR

Abstract

In a present digital era, Customer information plays a very significant role for the corporations. They are utilizing this information in different ways to cater the costumers with novel products and services. Nevertheless, the protection of this information is the cardinal responsibility of the organizations. The concerns of the telecommunication subscribers regarding the protection of their personal data are growing all over the world. A large number of cases have been witnessed around the globe that demonstrated lack of security of customers’ personal data. The causes might be different apart from lack of investment in the sophisticated technology for this growing concern. This study examines the privacy concerns with regard to cellular communications among customers using reliable scales and measures, and develops a strategic the framework to overcome this soaring issue.