BUSINESS PROCESS RE DESIGN AN EFFECTIVE SOLUTION TO THE DIMINISHI

Abstract

This thesis is an endeavor to elucidate the phenomena Business Process Re-design as the most effective and rational solution to deal with the diminishing competitiveness and dwindling productivity of public sector industrial organizations in Pakistan. Such organizations owing to their rigid hierarchies and cultural inertia often suffer from non-productive overheads in the shape of non-value added activities and processes. The budgetary constraints on spending further aggravate the situation by restraining them from acquiring the latest technology. It is felt that, the absence of a systematic approach to periodically analyze, control and improvise the existing production systems and processes has subjected these industrial organizations to perpetual degeneration. Consequently, even the induction of latest technology seldom helps to bring significant improvement in the productivity. The present study specifically focuses on the manufacturing system of one such organization for the application of Business Process Re-design to obtain general results, applicable to majority of public sector industrial organizations, through identification and elimination of the non-value-added processes in the existing production systems and hence the possibility to achieve superior competitive performance in terms of the quality, the cost, and the cycle time reduction.