APPLICATION OF SIX SIGMA METHODOLOGY FOR ANALYSIS AND IMPROVEMENT OF QUALITY MANAGEMENT SYSTEM AUDITS

Abstract

This research study is focused on the issue of evaluating audits of quality management system using quantitative tools of statistics. Measurement of the effectiveness of the audits is determined through customer satisfaction. In this growing technological world, every field of Management, Finance, Manufacturing or Service is seen, rated and compared on global perspective. Therefore presently, the world is seen as a global market. In the past quality was taken as an entity/product or service as primary or ultimate requirement. Now the quality is recognized as a minimum requirement. In Pakistan , the knowledge economy is growing day by day and awareness in the fields like Quality Standards implementation is maturing. Therefore, significant number of SMEs, large industries and defense sector industries in Pakistan have worked significantly on the implementation of ISO 9001, AS9100 and other quality standards. All these standards are assessed and monitored by a common method, known as auditing. Auditing in simple words, is a process of confirmation of product realization and product itself to check its conformity with the standards and laid down requirements by the organization based primarily on customer requirements and product functional and performance needs. Integrated Defense Technologies (IDS) is heavily involved in the implementation of quality standards. An effort has been made in this research study to identify measure, analyze, improve and maintain an effective auditing system. The recommendation made in this research study can be applied by any organization, certification body, accreditation body or financial organizations and auditors to improve its auditing expertise