ANALYSIS OF EXISTING QUALITY ASSURANCE SYSTEM OF EME BASED WORKSHOPS (EMER-H-409) AND REVISE IT, ON THE BASES OF TOTAL QUALITY MANAGMENT (TQM) PHILOSPHIES.pdf

Abstract

In order to control and assure Quality in any Base / Regional Workshop under taking overhauling projects, it was observed that different departments of Workshops are not working as per latest TQM Techniques. So, a need arises to organize different departments especially QAD as per currently used worldwide Quality standards and TQM Techniques. Although EMER H-409 is a useful source of guidance for QC and QQ in the Base Workshops, but it was published in late 80’s when organizations were having less knowledge of TQM Philosophies. Due to latest developments, Inspection, Control and Assurance have been combined by TQM, and highlights awareness among all stakeholder of an organization (including suppliers, organizations, service providers and users). Modern TQM philosophies are comprehensive and adopted by world leading organizations to achieve maximum productivity and customer satisfaction. Upon analyzing the existing EMER H-409, it is found that, • It is based on general policy and broad guidelines for the functioning and organizing QAD of workshops undertaking overhauling projects, which require incorporation of current TQM Techniques. • It prescribes adequate systems and procedures to be maintained for QC and QA without providing adequate guideline for preparation of SOPs. • It has centralized organizational structure with rigid lines of authority. • Quality is mainly dependent on top management vision. • Training on Quality is not considered as a future investment and involvement of workforce is not motivated. However, with the passage of time, due to emergence of TQM philosophies, all stakeholders got involved in inspection, QC and QA, thus suggesting revision of existing EMER in order to streamline Quality procedures and practices of Base workshop. This will make organizational structure more flexible and focused on team work with the perception that HR is an asset and training is not a cost but an investment. It will also provide ways of managing the Quality in workshops at all level to achieve users’ satisfaction by involving Officers (Engineers), JCOs (Supervisors) and NCOs / Soldiers (technicians) in a process of Continuous Quality Improvement (CQI). iv ACKNOWLEDGEMENTS