Managing Stakeholders in PPP Projects: An ITTO based Framework for BOT Road Infrastructure Projects

Abstract

Stakeholder are inherent part of any project. Whilst some stakeholders have limited ability to influence project and its outcomes, others could significantly influence them. It is indispensable to keep these stakeholders in fold. Recently, PPP projects have emerged as an alternative way of providing public infrastructure delivery. Despite their advantages, PPPs have faced many challenges. A major barrier undermining PPP project success is the difficulty to adequately identify stakeholders and their interests. In this research, PPP based stakeholder are identified and classified using a questionnaire survey. Further, an ITTO based conceptual framework is developed by involving six experts. Identified stakeholders and framework are validated using eight focus group interviews. Thirty-two identified stakeholder groups are classified into public sector (government, state/ federal/ regional development authorities, legal authorities), private sector (contractor, subcontractor, architect/designer), general public (general public, community representatives, customer) and third party (NGOs, press/ media, environmentalists). Proposed framework comprises of six processes; initiation, stakeholder needs and concerns, stakeholder analysis, stakeholder engagement, monitoring & control and project responsibilities. The major limitation of proposed framework is its empirical implementation.