Abstract:
In the contemporary period, numerous businesses undergo significant adjustments,
such as evaluating critical components of their corporate operations and relying on
technology to keep operations running while conforming to an ever-changing set of
norms and new tactics. The present study aims to explore the relationship between
Industry 4.0 (I4.0) tools and their impact on organizational performance, in addition to
finding evidence supporting the moderating role of remote working and organizational
agility in enhancing organizational performance. The study employed the quantitative
research method and 377 questionnaires related to the I4.0 tools (Internet of Things
(IoT), Big Data (B.D), Cloud Computing (CC) and Artificial Intelligence (AI)), remote
work, organizational performance, and organizational agility, distributed online to the
senior or executive-level individuals in IT firms. After data screening, the correlation,
linear, and multiple regression analyses were carried out on 310 responses, and the
results showed that I4.0 tools, remote work and organizational agility are positively
impacted the organizational performance. These results supported the moderating role
of organizational agility and remote working for increasing organizational performance
through I4.0 tools. Moreover, the results indicated that the Internet of Things and Big
Data significantly improve organizational performance. However, in presence of
remote work and organizational agility as moderators, AI and Cloud Computing may
significantly improve the performance of IT firms. The study also concluded that I4.0
tools are “better practices” for boosting organizational performance; hence, the findings
benefit the firms working in the IT sector. This work contributes to existing literature
knowledge, particularly in terms of maintaining the current condition and avoiding
future work disturbance. This study is innovative as it investigates the relationship
between Industry 4.0 tools and organizational performance in Pakistan's IT sector, with
a focus on remote work and organizational agility, providing insights for IT
organizations.
