Relationship Management (RM) in Public Private Partnership (PPP) in Pakistan

Abstract

Public Private Partnership (PPP) has ever expanding prospects in Pakistan, owing to its increasing popularity, particularly viz a viz infrastructure projects. Relationship Management (RM) in PPP is not a linear, rather complex process.With expanding needs, it is important that important factors for RM in PPP are explored. Therefore, this research aims to develop a framework for RM in PPP in Pakistan. Two objectives guide the research, i.e. to identify and analyze the critical success factors (CSFs) for RM and to formulate a framework for RM in PPP to be incorporated into standard practices. For this purpose, ordinal regression analysis was used to identify the importance of ten CSFs which were divided into two groups. These CSF were incorporated in a questionnaire which was filled by individuals from both public and private sectors in Pakistan. Primary research was conducted to build upon first hand experiences of the respondents. The main results of the study show that all CSFs have a positive impact on RM in Pakistan with some of the factors being more significant in the field of construction management.