Technology Adoption in Policing

Abstract

Technology in policing plays a vital role in maintaining law & order and helps in investigation and prevention of criminal activities. In this regard, Islamabad Capital Police (ICP) has been playing a tremendous role in revolutionizing the policing landscape. Among the plethora of technologies being employed are the Police Station Record Management System (PRMS), Criminal Record Management System (CRMS), Complaint Management System (CRM), IT labs, Call Data Record (CDR) system, geo-fencing, surveillance cameras, and public service provisions such as tenant registration, foreigner registration, character certificates, and e-challans. Moreover, this study focuses on police official’s adaptation towards new technology. Primary research, conducted using questionnaire was distributed among 360 police officials including junior & senior police officials serving in Islamabad police. For this, Technology Acceptance Model (TAM), proposed by Davis et. al. (1989), was implemented in order to find officials’ perception and usage towards technological system(s). The results showed that police officials have a positive attitude towards technology. The system(s) improve police official’s efficiency and efficacy of work and job performance, polish their skills and capabilities that help them in getting the information more swiftly, and help them in monitoring the law & order situation of the city.