Impact of Information Technology on Inventory Management with Mediation Role of Technological Infrastructure: A Case of Healthcare Sector

Abstract

This thesis explores the impact of Information Technology (IT) on inventory management systems in Pakistan's healthcare sector, with a focus on Lean Inventory Systems (LIS) and Strategic Supplier Partnerships (SSP). The research provides strong evidence of IT's positive influence in optimizing inventory processes, improving supplier collaboration, and enhancing overall healthcare operational efficiency. Through regression analysis and case studies, the study demonstrates how IT infrastructure and technological innovation (TI), including tools like RFID, barcode scanning, and predictive analytics, streamline inventory control, minimize waste, and ensure timely restocking of essential medical supplies. The findings reveal that IT plays a crucial role as an enabler of Lean initiatives by facilitating real-time information exchange, process integration, and predictive analytics. IT also enhances supplier communication and collaboration, reducing lead times and improving supply chain responsiveness. The study highlights the combined effect of IT infrastructure and emerging technologies such as Artificial Intelligence (AI) and machine learning, which further enhance inventory accuracy and operational efficiency in healthcare facilities. By examining public and private healthcare sectors in Pakistan, the research underscores the importance of IT in minimizing stockouts, reducing wastage, and supporting continuous care, especially during supply chain disruptions. It also identifies the need for sustained investment in IT infrastructure to maintain and improve healthcare delivery systems. The thesis contributes to both theoretical and practical understanding, enriching the literature on IT's role in inventory management and its implications for healthcare organizations. It emphasizes the significance of adopting emerging technologies to strengthen inventory management practices and foster sustainable healthcare operations. Finally, the study suggests future research directions, such as expanding the sample size, exploring advanced technologies, and employing longitudinal studies to establish causal relationships between IT and inventory management improvements.