Abstract:
This report gives an insight about quality management, how it evolved through the ages, the different ideas given by various quality gurus and detailed explanation of how it is applied in industries and companies and what are the methods and the benefits of implementing it. The quality industry started booming once mass productions started in virtually every industry. This led many influential people to give their opinions regarding management and maintaining quality of these huge productions. The basic purpose of quality management in any field is to have a systematic method of production in conformance with some standards that are set. In detailed study we find out that quality management has four phases viz. quality control, quality assurance, and quality management system and total quality management. The implementation of all these phases is necessary for success at the highest level. Furthermore there are some critical factors which need to be addressed in order to have a good quality culture in any company. These critical factors determine the overall working environment of the organization in which quality management has to be implemented. The Quality Management in construction industry includes the technical aspects which constitute the equipment, machinery and their standards, as well as managerial aspect which encompasses the mobilization of workforce and synchronization of ideas relating to quality management in any organization. The technical aspect includes the material testing i.e. concrete, steel aggregate, bitumen testing etc. there are different tests of every material which confirm it as being confirmatory to specific standard. This approach of quality management in construction industry is taken in the case study of Benazir Bhutto International Airport
