Abstract:
Today‘s third largest industry is healthcare sector. This care sector is in trouble in many
ways such as ―extra-long waiting time, high expenses on medical and delivery error removal
cost and insufficient access of client to important information‖. Business process reengineering helps manager in health department to discover best ways to produce better
results without having any effect on quality. Business process reengineering recovers the
procedures of the business process including its improvement. Workflow Reengineering
Methodology is a form of Business Process Reengineering which has upgrading capability
starting from need identification to execution. It also has ability of maintenance of workflow.
It means that much benefit can be attained by consolidating existing task rather than focusing
on previous task. It is optimized that how to re-engineer task by using workflow
reengineering methodology in order to reduce time and cost for best quality. This
methodology comprises of many factors like, precedency of information flow, arrangement
of decision rights, reduction in handoff cost and time. Here we present a case study of
cardiology hospital, which is a tertiary care corporate hospital of Rawalpindi ―Armed Forces
Institute of Cardiology and National Institute of Heart Diseases‖ (AFIC-NIHD). We will
show how workflow can be optimized through re-engineering methodology in Tele Cardiac
system.
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