Workflow Optimization through Business Process Reengineering for Tele-Cardiac System

Abstract

Today‘s third largest industry is healthcare sector. This care sector is in trouble in many ways such as ―extra-long waiting time, high expenses on medical and delivery error removal cost and insufficient access of client to important information‖. Business process reengineering helps manager in health department to discover best ways to produce better results without having any effect on quality. Business process reengineering recovers the procedures of the business process including its improvement. Workflow Reengineering Methodology is a form of Business Process Reengineering which has upgrading capability starting from need identification to execution. It also has ability of maintenance of workflow. It means that much benefit can be attained by consolidating existing task rather than focusing on previous task. It is optimized that how to re-engineer task by using workflow reengineering methodology in order to reduce time and cost for best quality. This methodology comprises of many factors like, precedency of information flow, arrangement of decision rights, reduction in handoff cost and time. Here we present a case study of cardiology hospital, which is a tertiary care corporate hospital of Rawalpindi ―Armed Forces Institute of Cardiology and National Institute of Heart Diseases‖ (AFIC-NIHD). We will show how workflow can be optimized through re-engineering methodology in Tele Cardiac system. .