INNOVATIVE HRM PRACTICES AND EMPLOYEE OUTCOMES: THE MEDIATING ROLE OF HARMONIOUS PASSION.

Abstract

The purpose of this research is to examine the impact of the innovative human resource management practices (IHRMPs) influence on employees’ outcomes (service innovative behavior and voice behavior). Additionally, it also investigates the mediating role of harmonious passion between IHRMPs and employee outcomes. Data was collected through a structured questionnaire from front-line employees working in the four- and five-star hotels of Pakistan. A total of 248 usable responses were obtained using multiple sampling techniques and Smart PLS 3.0 was used to analyze the data. Findings of this study indicate that job relevant training, high opportunities for career advancement and praise for performance, recognition and appreciation influence employees’ harmonious passion. Harmonious passion in turn has a positive impact on employee service innovative behavior and voice behavior. Furthermore, Harmonious passion mediates the relationship between Innovative HRM practices (i.e., job relevant training, high opportunities for career advancement and praise for performance, recognition and appreciation) and service innovative behavior and voice behavior. The present study expands the literature on the mediating role of harmonious passion along with innovative HRMPs and outcomes related to service innovative behavior and voice behavior.