Performance Management Systems at IBM Pakistan

Abstract

IBM established its operation in Pakistan in 1952 and has continued since then to create a long-standing business along with a technological and social heritage in Pakistan. IBM has replaced its annual appraisal system with a new one, Checkpoint, which is supposed to be more regular - around four in a year in terms of feedback so that employees can change their goals as the year progresses. In the old system, which was called personal business commitment, IBMers were judged by a single number, based individual performance, mostly in one quarter, which is the best. In the given context, this project reviews the contemporary trends in performance management process and observes their practical application and presence in a dynamic organization like IBM in Pakistan. The project also reviews the gaps in the new Performance management system and recommendations are suggested based upon the reviews taken from IBM employees. Performance Management is a goal-oriented process that is directed towards ensuring that organizational processes are in place to maximize the productivity of employees, teams, and ultimately, the organization.