Abstract:
The purpose of this paper was to understand the impact of technostress on mental health and
the impact of mental health on work-life balance (WLB). Moreover, it examines the mediating
role of mental health and moderating role of technology readiness. The data was obtained using
a cross-sectional questionnaire methodology and a purposive and snowball sampling
technique. 253 banking, IT and telecommunications employees took part in this research.
Initial screening resulted in the exclusion of 17 samples in total. In the end, 253 samples were
used to analyse the data. The hypothesized model was tested using partial least squares structural equation modelling.
The findings of this study revealed that there is a strong association between technostress,
mental health and work-life balance. Technostress was negatively associated with mental
health and mental health was negatively associated with work-life balance. Moreover, mental
health mediated the relationship between technostress and work-life balance whereas
technology readiness did not moderate the relationship between technostress and mental health.
The results of this study imply that organizations should focus on technostress and how to
regulate it when new technology is introduced in order to have good mental health and healthy
work-life balance. Till date, little attention has been given to study the mediating role of mental
health between technostress and work-life balance. Also, technology readiness has not been
used as a moderator in the relationship of technostress and mental health.
