Facilitating Building Owners Through Developing of Strategies for Selection of Maintenance Contractor

Abstract

It has been observed that since last few decades maintenance activities are solely more than 50% of total construction activities. It has been reported in last few decades maintenance work ratio is increasing yearly. Hence it also shows that maintenance is clearly an important and big issue as efficient maintenance work holds the key to better operation facility, for this maintenance strategies and selection of appropriate maintenance contractor plays an important role. Traditionally contractor is selection is a process purely based on low price contract. Best value procurement is other method of procurement arises due to increase the complexity of projects & increasing awareness of maintenance. But a limited work is carried out for maintenance contractor selection process also these best values approaches come with lack of substantiation knowledge for the factors include in the best value approach, which make the model difficult to adopt and there is no strategies of evaluating criteria are mentioned, hence this research aims to provide best value selection criteria through introducing of Analytical Hierarchy Process (AHP) analysis for maintenance contractor selection process along with the substantiation knowledge of factors to enhance owner ability in selection process of maintenance contractor. For this goal 17 factors are divided into 5 criteria and pairwise comparison of among criteria and attributes has been done from consultants. The attributes have been given local and global weights through AHP procedure. Our result shows that past performance of contractor has the most weightage criteria among all. The strategies for substantiation of the factors are also discussed, which is primarily achieved through interviews with industry consultants. Final best value framework has been made which shows the weightages of criteria and attributes along with strategies through which those attributes can be evaluated.