Abstract:
Waiting time in public spaces is universally perceived as a negative experience due to
the absence of relaxing environments, adversely affecting overall service quality. This
research explores music listening as a widely accessible and popular activity to
mitigate these negative perceptions. The proposed solution involves enhancing the
music listening experience by incorporating background effects into users' playlist
songs, aiming to create a more immersive and soothing environment. Results indicate
that tailored music significantly improves relaxation, reduces stress levels, and
increases overall satisfaction among users. Additionally, the enhanced music
experience is perceived as both relaxing and entertaining. Incorporating backgroundenhanced
music in public waiting areas can transform waiting experiences, making
them more enjoyable, thereby improving service quality and user satisfaction.
