MusChro

Abstract

Waiting time in public spaces is universally perceived as a negative experience due to the absence of relaxing environments, adversely affecting overall service quality. This research explores music listening as a widely accessible and popular activity to mitigate these negative perceptions. The proposed solution involves enhancing the music listening experience by incorporating background effects into users' playlist songs, aiming to create a more immersive and soothing environment. Results indicate that tailored music significantly improves relaxation, reduces stress levels, and increases overall satisfaction among users. Additionally, the enhanced music experience is perceived as both relaxing and entertaining. Incorporating backgroundenhanced music in public waiting areas can transform waiting experiences, making them more enjoyable, thereby improving service quality and user satisfaction.