ENHANCING PATIENT EXPERIENCE IN HEALTHCARE FACILITIES

Abstract

This project focuses on enhancing the patient experience in private tertiary care hospitals by addressing key factors such as service efficiency, personalized care, and a supportive environment. Through the implementation of advanced healthcare technologies, comprehensive staff training in empathy and communication, and the establishment of effective patient feedback systems, the project aims to elevate patient satisfaction and loyalty. It also emphasizes facility upgrades for comfort and privacy, seamless care coordination, and active patient and family engagement in care decisions. By creating a detailed strategy document and applying continuous monitoring and improvement, the initiative seeks to improve healthcare outcomes, foster positive relationships, and position the hospital for sustained growth in a competitive healthcare landscape.