Abstract:
This research thesis is basically about the technological and operational comparison of the
top four ISP’s operating in Islamabad. The research aims at finding some very common and important questions that always keep an internet user worried about his choice of an ISP.
This research aims at finding the criterion on the basis of which someone can analyze the
performance of an Internet Service Provider (ISP).
The other sections of this research report provide the in-depth analysis and background of
above mentioned problems. This research is descriptive in nature and hence may not require
some particular theoretical framework and hypothesis. Three kind of research instruments
were used to collect the primary data i.e. questionnaires, interviews and physical
observations. A random sample of 400 people was taken to collect the data. In order to get
the information from the technical staff working at ISPs, research interviews and physical
observations were made.
The data collected from the internet users as well as from the technical staff at different ISPs
are analyzed through Microsoft Excel Graphs. These graphs are also supported with
explanations where necessary. At some points where these graphs cannot elaborate the true
sense, data table are used for analyzing the findings.
The data collected from the primary as well as secondary research showed that there are
some key factors on the basis of which we can analyze the performance of any ISP. These
factors include the connectivity, tariff, services and speed of the connection as well the
downloading speed. The research also shows that Comsats, Hungama, WOL and Cybernet
are the top four ISPs of Islamabad. From the findings and conclusion of this research, it is
recommended that ISPs should upgrade their hardware keeping in view users preferences
because the low speed and low quality service will force users switch on to some other ISP
