Abstract:
According to a recent study, one of the most essential antecedents for predicting employee
performance is servant leadership in an organization. The research study aimed to study
the relationship between servant leadership, self-efficacy, benevolence values, and
employee performance in the banking sector of Pakistan. The quantitative approach uses to
investigate the relationships between self-efficacy, benevolence values, and employee
performance using data collected from a sample of 400 employees in the private banking
sector of Pakistan. Smart PLS 3.3.3 software was used to apply the structural equation
modeling (SEM) method. The findings reveal that servant leadership positively affects
employee performance. Further, the study also shows self-efficacy and benevolence have a
significant mediating effect between servant leadership and employee performance. This
study is one of the few empirically examines servant leadership in the banking domain. The study
also contributes to the extant literature on servant leadership by empirically examining the mediation
effect of values and beliefs between servant leadership and performance. To the best of my
knowledge, this study may be the first of its kind, providing evidence of matters impacting the
performance in banking using data from the Pakistan context.
