Servant Leadership, Self-Efficacy, Benevolence Values and Employee Performance in Banking Industry of Pakistan: A multi-Mediation Model

Abstract

According to a recent study, one of the most essential antecedents for predicting employee performance is servant leadership in an organization. The research study aimed to study the relationship between servant leadership, self-efficacy, benevolence values, and employee performance in the banking sector of Pakistan. The quantitative approach uses to investigate the relationships between self-efficacy, benevolence values, and employee performance using data collected from a sample of 400 employees in the private banking sector of Pakistan. Smart PLS 3.3.3 software was used to apply the structural equation modeling (SEM) method. The findings reveal that servant leadership positively affects employee performance. Further, the study also shows self-efficacy and benevolence have a significant mediating effect between servant leadership and employee performance. This study is one of the few empirically examines servant leadership in the banking domain. The study also contributes to the extant literature on servant leadership by empirically examining the mediation effect of values and beliefs between servant leadership and performance. To the best of my knowledge, this study may be the first of its kind, providing evidence of matters impacting the performance in banking using data from the Pakistan context.