Abstract:
Managing people in the workplace has always been tricky and complex. With the emergence of
new generation with different beliefs, values and attitudes, managing human capital has become
more complicated. Generational research has been able to get a lot of attention as multiple
generations are working side by side for the first time however it is unclear how these different
generations interact with each other and how it effects the workplace. Therefore, aim of this
research is to present the current literature on generational research and to identify challenges faced
by millennials in Pakistan, to see whether HR practices in public bank are designed keeping in
mind this generation. For this purpose, qualitative single case study research is carried out by
conducting 13 semi structured interviews from millennials, generation X and HR managers. These
interviews were recorded, transcribed and analyzed after getting permission from the participants.
By focusing on multiple perspectives in the workplace, this study adds to the body of literature by
diversifying the range of perspectives available. The number of millennial workers will be on the
rise in the coming years hence this study will help organizations and managers to understand
millennials and design HR practices keeping in mind the generations preferences so that
millennials can be satisfied and retained in the organization. The study concluded that public bank
in Pakistan has been unable to design HR practices according to millennial perceptions whereas
organizations worldwide are rapidly changing to indulge this generation. It then discusses the
reasons as to why this is happening and why millennials keep working for these banks in Pakistan’s
context.
