Abstract:
Patients worldwide are becoming ever more demanding for the timely provision of superior quality health services. Information technology (IT) has become a bottleneck resource in many
industries including hospitals as an enabler of delivering the required level of service quality.
However, IT governance determines an organization’s information-sharing capability with its
suppliers and customers, thus making the supply chain agile and improving outcome quality. This
study examines the effect of IT governance on outcome quality and supply chain agility with the
mediating role of information-sharing capability. A purposively drawn sample of 185 supply chain
professionals from hospitals in Pakistan was selected for cross-sectional data. A five-point Likert
scale was used to evaluate the responses on a self-administered questionnaire. Statistical Package
for Social Scientists (SPSS) and PROCESS Macro were used to analyze the data. The results show
the information-sharing capability's significant mediating role in the relationship between IT
governance and outcome quality and supply chain agility. The novelty of this research lies in
developing a framework that tests the relationships between the variables that play a pivotal role
in the hospital’s strategy for delivering service quality. Moreover, this study offers practical
implications for the administrators and policymakers of hospitals to recognize the importance of
investing in and effectively utilizing IT resources to leverage their efforts to improve hospital
performance and service quality.
