ASSESING THE IMPACT OF INFORMATION TECHNOLOGY GOVERNANCE ON OUTCOME QUALITY & SUPPLY CHAIN AGILITY IN HOSPITALS: THE MEDIATING ROLE OF INFORMATION SHARING CAPABILITY

Abstract

Patients worldwide are becoming ever more demanding for the timely provision of superior quality health services. Information technology (IT) has become a bottleneck resource in many industries including hospitals as an enabler of delivering the required level of service quality. However, IT governance determines an organization’s information-sharing capability with its suppliers and customers, thus making the supply chain agile and improving outcome quality. This study examines the effect of IT governance on outcome quality and supply chain agility with the mediating role of information-sharing capability. A purposively drawn sample of 185 supply chain professionals from hospitals in Pakistan was selected for cross-sectional data. A five-point Likert scale was used to evaluate the responses on a self-administered questionnaire. Statistical Package for Social Scientists (SPSS) and PROCESS Macro were used to analyze the data. The results show the information-sharing capability's significant mediating role in the relationship between IT governance and outcome quality and supply chain agility. The novelty of this research lies in developing a framework that tests the relationships between the variables that play a pivotal role in the hospital’s strategy for delivering service quality. Moreover, this study offers practical implications for the administrators and policymakers of hospitals to recognize the importance of investing in and effectively utilizing IT resources to leverage their efforts to improve hospital performance and service quality.