Abstract:
This project presents a structured approach to identify areas of improvement in the existing
employee onboarding process of UBL through a thorough analysis of the existing process
using various techniques aiming to propose an improved onboarding process that is
efficient, tailored, structured and ensures integration. The project begins with a brief
introduction to UBL’s background followed by a detailed critique of the existing employee
onboarding process. The critique led to the identification of two main issues in the existing
process i.e., Lack of focus on employee integration and high processing time of the overall
process. An in-depth analysis of each of the issues was performed using various techniques
including process mapping, value added analysis, SWOT analysis and waste analysis
which helped in determining the non-value-added and time-consuming steps and formed
the base for suggesting an improved onboarding process for UBL. Based on the analysis,
the onboarding process was re-designed with elimination of redundant steps, digitization
of data and document collection, automation, tracking and visibility of the process from
end to end. Moreover, steps to ensure employee integration were included in the process
as well by extending the existing onboarding process beyond the joining day of employee
to include a detailed orientation session followed by role specific trainings, team
integration activities and implementation of feedback mechanisms. The redesigned process
not only improved the overall cycle time of the entire onboarding process from 39 days to
13 days, but also ensured integration of employee into the organization leading to creation
of a more inclusive, collaborative, and engaging onboarding experience, fostering a strong
sense of connection and integration among new employees from the outset of their journey
with the organization.
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