United Bank Limited- Process Improvement of Employees’ Onboarding Journey

Abstract

This project presents a structured approach to identify areas of improvement in the existing employee onboarding process of UBL through a thorough analysis of the existing process using various techniques aiming to propose an improved onboarding process that is efficient, tailored, structured and ensures integration. The project begins with a brief introduction to UBL’s background followed by a detailed critique of the existing employee onboarding process. The critique led to the identification of two main issues in the existing process i.e., Lack of focus on employee integration and high processing time of the overall process. An in-depth analysis of each of the issues was performed using various techniques including process mapping, value added analysis, SWOT analysis and waste analysis which helped in determining the non-value-added and time-consuming steps and formed the base for suggesting an improved onboarding process for UBL. Based on the analysis, the onboarding process was re-designed with elimination of redundant steps, digitization of data and document collection, automation, tracking and visibility of the process from end to end. Moreover, steps to ensure employee integration were included in the process as well by extending the existing onboarding process beyond the joining day of employee to include a detailed orientation session followed by role specific trainings, team integration activities and implementation of feedback mechanisms. The redesigned process not only improved the overall cycle time of the entire onboarding process from 39 days to 13 days, but also ensured integration of employee into the organization leading to creation of a more inclusive, collaborative, and engaging onboarding experience, fostering a strong sense of connection and integration among new employees from the outset of their journey with the organization. .