Abstract:
The introduction of the Enable platform marks a significant evolution in employee performance
management at Jazz. This report explores Enable’s role in transforming goal setting and
feedback processes by addressing the shortcomings of the previous system, which was criticized
for its lack of objectivity, poor documentation, and minimal tracking capabilities. The previous
platform, known as "Goals," relied heavily on manager discretion and often led to subjective
evaluations and inconsistent feedback, making it challenging for employees to contest their
ratings or track their progress effectively. Enable emerged from a thorough needs assessment,
driven by growing employee dissatisfaction and a comprehensive survey conducted by the
People Analytics team. The survey identified key areas for improvement, which were
incorporated into Enable’s design through a collaborative effort involving representatives from
various departments. The platform features two distinct views: an Employee View and a
Manager View, both designed to streamline goal management and feedback processes. The
Employee View allows for goal creation, tracking, and management, while the Manager View
facilitates goal approval and feedback. Additionally, the Feedback Hub enables ongoing
feedback exchanges between employees and managers. This report details how Enable addresses
major issues such as objectivity, documentation, progress tracking, and continuous feedback, and
evaluates its usability based on established heuristics. The findings highlight Enable's
effectiveness in fostering a more transparent, fair, and user-friendly environment for
performance evaluation.
