Design and development of Jazz Enable - Goal Tracking and Feedback Platform

Abstract

The introduction of the Enable platform marks a significant evolution in employee performance management at Jazz. This report explores Enable’s role in transforming goal setting and feedback processes by addressing the shortcomings of the previous system, which was criticized for its lack of objectivity, poor documentation, and minimal tracking capabilities. The previous platform, known as "Goals," relied heavily on manager discretion and often led to subjective evaluations and inconsistent feedback, making it challenging for employees to contest their ratings or track their progress effectively. Enable emerged from a thorough needs assessment, driven by growing employee dissatisfaction and a comprehensive survey conducted by the People Analytics team. The survey identified key areas for improvement, which were incorporated into Enable’s design through a collaborative effort involving representatives from various departments. The platform features two distinct views: an Employee View and a Manager View, both designed to streamline goal management and feedback processes. The Employee View allows for goal creation, tracking, and management, while the Manager View facilitates goal approval and feedback. Additionally, the Feedback Hub enables ongoing feedback exchanges between employees and managers. This report details how Enable addresses major issues such as objectivity, documentation, progress tracking, and continuous feedback, and evaluates its usability based on established heuristics. The findings highlight Enable's effectiveness in fostering a more transparent, fair, and user-friendly environment for performance evaluation.