Abstract:
The Project was assigned by the management keeping in view the need of smart app for
monitoring customer’s experience. Basically this is a Global project of VEON , So vendor
selection is done by initiating Request for proposal (RFP) at group level and then screening of
suitable vendor on basis of Quality and Price for making digital App for automatic capturing of
customers experience . So after all long process of screening via presentations, price, quality,
after sale services etc “Metricell” was selected as successful bidder.
As Vimplecom/VEON is global provider of telecom services and has 18 countries under its global
umbrella. So the contract they made with Metricell includes country wise local customization of
App, free software upgrades for 1 year and 3 years support services.
For rolling out this project group has selected Jazz to be first operator under its umbrella for
implementing it and after that driving other subsidiaries as well by sharing experience and
feedback.
