Going Digital with “JAZZ HEARTBEAT”

Abstract

The Project was assigned by the management keeping in view the need of smart app for monitoring customer’s experience. Basically this is a Global project of VEON , So vendor selection is done by initiating Request for proposal (RFP) at group level and then screening of suitable vendor on basis of Quality and Price for making digital App for automatic capturing of customers experience . So after all long process of screening via presentations, price, quality, after sale services etc “Metricell” was selected as successful bidder. As Vimplecom/VEON is global provider of telecom services and has 18 countries under its global umbrella. So the contract they made with Metricell includes country wise local customization of App, free software upgrades for 1 year and 3 years support services. For rolling out this project group has selected Jazz to be first operator under its umbrella for implementing it and after that driving other subsidiaries as well by sharing experience and feedback.