Abstract:
A Bus Rapid Transit (BRT) turns out to be a cost-effective and user efficient
transportation system. Especially, in urban areas where it provides safe and high-quality
transport services throughout the world. The BRT system was introduced, the first time
in Lahore Pakistan followed by a chain of BRTs in Rawalpindi, Multan and Peshawar
BRT. This proposed research study focuses upon performance elements like safety,
productivity, user perception, utilization and qualitative aspects of level of service for
BRT Multan, which are the prominent contributing factors in success of any mass
transit system. To analyze and evaluate the performance and quality aspects, the data
collected from 21 BRT stations through surveys and interviews is statistically analyzed.
This study concluded important results based on the user comfort adaptation and
presents a critical overview to enhance the mobility of citizens within the existing BRT
system providing a benchmark to transport planners and policy makers.
